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Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence

In: Modern Industrial Services

Author

Listed:
  • Shaun West

    (Lucerne University of Applied Sciences and Arts)

  • Paolo Gaiardelli

    (University of Bergamo)

  • Nicola Saccani

    (University of Brescia)

Abstract

In this chapter we tell you about the methods and tools that have helped many people overcome the barriers to servitization and achieve service excellence. Some of these methods and tools may be new to you, and some we hope you will be familiar with. There are many other aids that are available, and we are sure you have some tools that your firm uses. Our objective was not to tell you what to use but rather to provide you with a set of equipment that can help you achieve what is important for you. The tools are listed from A to Z and categorized into different groups to help you to identify when you might want to use a particular tool. We have not provided detailed instructions on how to use each tool, as there are more than enough other books that can help you here, but rather provided a list of what we think are most useful. You will find many similar templates at https://www.mural.co/ that are easy to use and share with colleagues.

Suggested Citation

  • Shaun West & Paolo Gaiardelli & Nicola Saccani, 2022. "Methods and Tools for Overcoming the Barriers to Servitization and Service Excellence," Springer Texts in Business and Economics, in: Modern Industrial Services, edition 1, chapter 3, pages 175-202, Springer.
    • Handle: RePEc:spr:sptchp:978-3-030-80511-1_3
    DOI: 10.1007/978-3-030-80511-1_3
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