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Managing Intangible Resources on e-Commerce Msme Embracing Digital Era in Surabaya: A Test of Business Adoption as Mediation

In: Entrepreneurship Research

Author

Listed:
  • Wiliam Santoso

    (Ciputra University)

  • Hadi Kusuma Sunyoto

    (Ciputra University)

  • Petrus Usmanij

    (La Trobe University)

Abstract

The hi-technological advancements, particularly in the high-tech sector, are currently experiencing rapid growth across various regions worldwide. The widespread use of mobile phones and the internet has been instrumental in driving these expansions, facilitating faster and more affordable communication exchanges. In Indonesia, the substantial number of internet users has had a profound impact on the proliferation of e-commerce, leading to a significant increase in online transactions. This research focuses on examining the factors that influence the performance of e-commerce in Surabaya, Indonesia, with a specific emphasis on knowledge management, technology readiness, organizational learning capability, and e-business adoption. The study involved 100 respondents, comprising owners or managers. The findings reveal that knowledge management, technology readiness, and organizational learning capability have a substantial influence on e-business adoption. Furthermore, e-business adoption significantly impacts e-business performance.

Suggested Citation

  • Wiliam Santoso & Hadi Kusuma Sunyoto & Petrus Usmanij, 2023. "Managing Intangible Resources on e-Commerce Msme Embracing Digital Era in Surabaya: A Test of Business Adoption as Mediation," Springer Books, in: Vanessa Ratten (ed.), Entrepreneurship Research, pages 83-102, Springer.
    • Handle: RePEc:spr:sprchp:978-981-99-4452-1_5
    DOI: 10.1007/978-981-99-4452-1_5
    as

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