Role of Leadership Style as a Mediator on the Relationship Between Workplace Conditions on Job Stress Among Hotel Administrative Staff in Klang Valley

In this study, leadership style was used as a mediating variable to investigate the relationship between workplace conditions and jobs stress among administrative hotel personnel in Klang Valley. The determinants examined in this study include heavy workload, lack of recognition, and lack of opportunity to grow. A survey instrument in the form of a close-ended questionnaire was developed for the data collection process. Based on an examination of 131 respondents with a 65.5% response rate, heavy workload and lack of recognition demonstrated a weak but significant relationship with job stress. A high correlation was found between job stress and a lack of growth opportunities. Further findings revealed that the relationship between heavy workload, lack of recognition, and a lack of growth opportunities is fully mediated by leadership style. Overall, it is usual for hotel staff members to experience deadline pressure, lengthy workdays, shift work, unforeseen visitor interactions, and conflicts with superiors. While leadership plays a crucial role for the employees in their work environment, the hospitality industry’s administrative staff would experience less job stress if the relationship between these aspects could be identified.