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Leading for Quality and Safety

In: Journeys Through the Disability and Mental Health Nonprofit Sector

Author

Listed:
  • Alan Hough

    (La Trobe University)

  • Christine Bigby

    (La Trobe University)

Abstract

Leading for service quality and safety is an ethical and legal responsibility. This chapter explores law, theory, research and practice about the leadership of quality and safety in disability and mental health services. It argues for a shared leadership approach that recognises the positive contributions to quality and safety made by many different organisational stakeholders, from clients and their supporters to frontline workers, supervisors, managers, specialist staff, senior executives and board directors. As the formal organisational leaders, senior executives and board members have unique responsibilities for creating the overall organisational approach for achieving quality and safe practices and overseeing their effective implementation by others. As part of this, they are also responsible for building the leadership capacity of other organisational leaders.

Suggested Citation

  • Alan Hough & Christine Bigby, 2025. "Leading for Quality and Safety," Springer Books, in: David Rosenbaum & Elizabeth More & Mark Orr (ed.), Journeys Through the Disability and Mental Health Nonprofit Sector, chapter 0, pages 145-162, Springer.
    • Handle: RePEc:spr:sprchp:978-981-96-3113-1_8
    DOI: 10.1007/978-981-96-3113-1_8
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