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A DX-Based Cross-Functional Process Management System

Author

Listed:
  • Shinichiro Kawaguchi

    (The UB Erdem University of Ulaanbaatar)

  • Nguyễn Thị Hiền

    (Vietnam - Japan Institute for Human Resources Development, Foreign Trade University, Vietnam)

Abstract

To achieve sustainable growth in a volatility, uncertainty, complexity, ambiguity (VUCA) environment, establishing organizational resilience in cross-functional process management is essential. This study redesigned the cross-functional process management system as an integrated framework combining key performance indicators (KPIs) and Risk Management, the RACI-VS model, and cognitive and noncognitive skills, to overcome conventional process management challenges (e.g., communication fragmentation and decision delays). Empirical analysis conducted in a Vietnamese company proved that the system’s implementation resulted in a statistically significant improvement in the efficiency of cross-functional processes (P

Suggested Citation

  • Shinichiro Kawaguchi & Nguyễn Thị Hiền, 2026. "A DX-Based Cross-Functional Process Management System," Springer Books,, Springer.
    • Handle: RePEc:spr:sprchp:978-981-95-8360-7_4
    DOI: 10.1007/978-981-95-8360-7_4
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