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Consumer Data Privacy on User-Created Content – Designing Consumer Personas to Privacy Concern

In: Marketing in the Digital Age

Author

Listed:
  • Khyati Jagani

    (FLAME University)

  • Sanjuktha Vikram

    (FLAME University)

Abstract

Changes in usage of user-created content for AI training has become a critical concern. Users negotiate their privacy with the benefit of being able to use social media sites for free, creating a privacy paradox. Therefore, this study aims to develop unique consumer personas for different user decisions regarding the content used for AI training. The authors aim to answer two key questions in the study: First, what are the different criteria and factors of decision-making regarding user attitude towards privacy concerns and behaviour towards personal data and user-created content being used for AI training? Second, what are the unique personas identified through this decision-making process? The study identified five consumer personas namely, The Professional, The Top Brass, The Influencer, The Advocate, and The Normative User.

Suggested Citation

  • Khyati Jagani & Sanjuktha Vikram, 2026. "Consumer Data Privacy on User-Created Content – Designing Consumer Personas to Privacy Concern," Springer Books, in: Varsha Jain & Githa S. Heggde & Russell Belk & George Spais (ed.), Marketing in the Digital Age, pages 243-263, Springer.
  • Handle: RePEc:spr:sprchp:978-981-95-6509-2_11
    DOI: 10.1007/978-981-95-6509-2_11
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