Analysis of Factors That Influence Employee Resilience in the Tourism and Hospitality Industry: The Case Study of Aquila Private Game Reserve

South Africa’s tourism industry is susceptible to crises like natural catastrophes and international health problems, which can have an overall effect on the livelihoods of firms and employees. Therefore, the purpose of this study is to examine the effects of geographic location and firm size on employee resilience in the tourist sector in Aquila Private Game Reserve. Twelve semi-structured interviews with tourism specialists from every division of the business were conducted as part of a mixed methods research design. To unearth fresh theoretical insights, the researcher thematically evaluated the data in three stages using a sense-creating and sense-providing technique. The study discovered that the association between geographic location and employee resilience was mediated by job satisfaction and that tourism enterprises in rural locations struggle to recruit skilled workers and hire illegal immigrant workers. The impact of gratuities on employee resilience in the tourism industry varies according to the location and size of the business. Employee resilience and a tourism business’s geographic location were more strongly correlated when demographic parameters like age and occupation were taken into account. The findings demonstrated that it is difficult for small rural tourism businesses to give the organizational support and emotional intelligence that they need. Tourism organizations in rural areas fostered resilience by fostering a greater learning culture and adaptive capacity, as well as by providing business and employment support. These results also imply that staff resilience in the tourism sector can be successfully fostered by customized gratuity policies, the provision of much-needed resources, and consideration of business size and local context. These multi-tiered characteristics were linked to employee resilience through important mechanisms, including motivational states of self-efficacy and a sense of meaning. The study concluded that encouraging job happiness, well-being programs, and effective leadership are all necessary to build resilience. Employee resources are the fundamental assurance, employee training is the crucial foundation, and emotion management is the prerequisite. These factors offer both theoretical support and useful direction for the research of employee resilience. According to the study, since the size and location of tourism businesses have an impact on employee resilience, all parties involved should create plans that improve crisis preparedness, provide resources and facilities that will boost employee resilience, and help organizations develop specific support that could help the tourism industry recover from a crisis.