IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-981-95-2449-5_10.html

Digital Transformation in Public Governance

In: Concepts of Corporate Governance and Public Governance

Author

Listed:
  • Zalfa Laili Hamzah

    (Universiti Malaya, Faculty of Business and Economics)

  • Noor Adwa Sulaiman

    (Universiti Malaya, Faculty of Business and Economics)

  • Maria Mohd Ismail

    (Universiti Malaya, Faculty of Business and Economics)

Abstract

This chapter describes a transformative impact of digitalisation on public governance, describing its evolution from early e-government initiatives to today’s integrated, citizen-centric digital government models. It highlights how technologies such as artificial intelligence, blockchain, big data, and cloud computing are reshaping public service delivery, policy-making, and citizen engagement. The chapter discusses how digital governance enhances transparency, accountability, inclusivity, and efficiency through tools like interoperable data systems, digital identity platforms, and open data initiatives. It also explores the strategic role of good digital governance in fostering trust, ensuring ethical use of data, and promoting equitable access to services. Key challenges including misinformation, cybersecurity threats, the digital divide, and AI ethics are explained alongside strategies for effective implementation, including smart governance solutions, participatory policymaking, and robust regulatory frameworks. Ultimately, the chapter emphasises that successful digital transformation in public governance requires strong institutional coordination, ethical safeguards, and long-term vision to create resilient, inclusive, and sustainable governance systems in the digital age.

Suggested Citation

  • Zalfa Laili Hamzah & Noor Adwa Sulaiman & Maria Mohd Ismail, 2026. "Digital Transformation in Public Governance," Springer Books, in: Concepts of Corporate Governance and Public Governance, chapter 10, pages 189-197, Springer.
    • Handle: RePEc:spr:sprchp:978-981-95-2449-5_10
    DOI: 10.1007/978-981-95-2449-5_10
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-95-2449-5_10. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.