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Tourist Behavior and Shifts in Travel Services

In: Airlines and Tour Operations

Author

Listed:
  • Luong Bui Vu

    (Vietnam National University Hanoi, International School (VNUIS), Department of Economics and Management)

Abstract

This chapter explores the evolving patterns of tourist behavior and how these shifts are transforming the structure and delivery of global travel services. Drawing from recent studies by the UNWTO (2023), IATA (2024), and Euromonitor International (2024), the chapter examines key drivers of change, including technological adoption, post-pandemic recovery, demographic transitions, and the rising influence of environmental and social values on consumer preferences. Tourists today demand greater flexibility, personalization, digital integration, and sustainable travel options, compelling airlines, tour operators, and destination marketers to innovate their services accordingly. The chapter analyzes how dynamic pricingDynamic pricing, AI-driven personalization, and hybrid business models, including bundled packages and flexible booking policiesFlexible booking policies, are becoming standard practices in response to shifting demand. It also explores the role of hub airports and airline loyalty programsLoyalty programs in aligning services with new travel motivations such as remote work tourism, eco-conscious travel, and wellness tourismWellness tourism. Case studies highlight successful adaptations by airlinesCustomer retention (Airlines) and tour operators, such as the adoption of Sustainable Aviation Fuels (SAFs), biometric boarding, and AI-based demand forecasting tools. Special attention is given to the growing importance of health and safety protocolsHealth and safety protocols, which remain a priority in the post-COVID era, and to the segmentation of tourist markets into distinct groups such as digital nomads, multigenerational families, and senior solo travelers. By understanding these behavioral shifts and technological innovations, industry stakeholders can develop resilient, customer-centric service models that respond to both market opportunities and emerging risks.

Suggested Citation

  • Luong Bui Vu, 2026. "Tourist Behavior and Shifts in Travel Services," Springer Books, in: Luong Bui Vu & Giao Ha Nam Khanh & Vuong Bui Nhat & Dong Doan Quang (ed.), Airlines and Tour Operations, pages 209-235, Springer.
    • Handle: RePEc:spr:sprchp:978-981-95-1830-2_8
    DOI: 10.1007/978-981-95-1830-2_8
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