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A Case-Based Perspective on Technology-Driven Transformation and ESG Integration

In: Green Manufacturing Technologies in Industry 5.0

Author

Listed:
  • Agatha Lavinia

    (Tarumanagara University)

  • Ismail Khan

    (Sunway University, Sunway Business School)

  • Muhammad Rahies Khan

    (Bahria University, Department of Management)

  • Umathevi Munikrishnan

    (UCSI University, Faculty of Business and Management)

  • Sibtain Sohair

    (Middlesex University, Computer Science Engineering and Maths)

Abstract

This chapter explores Amazon’s evolution from a traditional online bookstore to a global leader in e-commerce, logistics, and cloud computing, with a strong emphasis on digital transformation and Environmental, Social, and Governance (ESG) performance. It critically examines the limitations of Amazon’s initial monolithic IT infrastructure, highlighting its inefficiencies, security vulnerabilities, and adverse environmental and social impacts. In response, Amazon undertook a significant transformation by integrating advanced technologies such as artificial intelligence (AI), machine learning, Internet of Things (IoT), blockchain, and Amazon Web Services (AWS). This chapter details how these innovations have enabled Amazon to enhance operational efficiency, automate supply chains, optimize warehouse management, and strengthen governance. Particular attention is given to how AWS facilitates real-time data processing, scalability, and sustainable practices. Furthermore, the use of robotics and smart systems has improved labor conditions and customer satisfaction, while blockchain enhances supply chain transparency and security. This chapter concludes with forward-looking recommendations for further investment in AI, renewable energy, employee well-being, and the development of private blockchain networks. Overall, Amazon’s digital reinvention presents a model of technological innovation aligned with sustainability and corporate responsibility.

Suggested Citation

  • Agatha Lavinia & Ismail Khan & Muhammad Rahies Khan & Umathevi Munikrishnan & Sibtain Sohair, 2025. "A Case-Based Perspective on Technology-Driven Transformation and ESG Integration," Springer Books, in: Mani Venkatesh & Srimantoorao S. Appadoo & Mustafa Rehman Khan (ed.), Green Manufacturing Technologies in Industry 5.0, pages 231-246, Springer.
    • Handle: RePEc:spr:sprchp:978-981-95-0363-6_10
    DOI: 10.1007/978-981-95-0363-6_10
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