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Optimal Disclosure of Information

In: Fundamentals of Queueing-Game Models

Author

Listed:
  • Jinting Wang

    (Central University of Finance and Economics, School of Management Science and Engineering)

Abstract

The literature on the impact of queue length disclosure on consumer welfare and service provider’s revenue dates back to Naor (Econometrica, 37, 15–24, 1969). In Naor’s model, homogeneous customers observe the real-time queue length upon their arrival to the system and make decisions to either join the queue or balk. In other words, the service provider discloses full queue length information, and such setting has since been referred to as an observable queue in the literature. Edelson et al. (Econometrica, 43, 81–92, 1975) study the unobservable version of Naor’s model where customers do not have any queue length information upon arriving at the service system. They decide to join the queue or balk based on anticipations of other customers’ strategies.

Suggested Citation

  • Jinting Wang, 2026. "Optimal Disclosure of Information," Springer Books, in: Fundamentals of Queueing-Game Models, chapter 0, pages 49-78, Springer.
    • Handle: RePEc:spr:sprchp:978-981-95-0261-5_4
    DOI: 10.1007/978-981-95-0261-5_4
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