IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-981-33-4363-4_6.html
   My bibliography  Save this book chapter

Research on Service Capability Evaluation Index System of Non-track Operation Carrier Based on AHP

In: Ieis 2020

Author

Listed:
  • Na Dong

    (China Academy of Transportation Sciences)

  • Yan Lu

    (Beijing Jiaotong University)

  • Jian chao Yan

    (China Academy of Transportation Sciences)

Abstract

Despite the logistics mode of Non-track Operation Carrier (NTOCC) has been proposed for a long time, a scientific framework that evaluates the service capabilities of NTOCC enterprises continues to elude us. Here we analyze the NTOCC’s characteristics of China and develop a service capability evaluation index system based on questionnaire survey, field survey and copywriting survey. The evaluation system contains 7 primary indices and 22 secondary indices, which can evaluate NTOCC enterprises from both qualitative and quantitative aspects. Then we use improved AHP method to calculate the weight of each indices and take a NTOCC enterprise as research subject to verify our system’s scientific nature. The evaluation result is consistent with the actual situation, which proves our system is scientific and reasonable. This paper considers the keys to measure the service ability of the NTOCC enterprises depends on standardized operation, security management and the in-depth application of advanced information technology.

Suggested Citation

  • Na Dong & Yan Lu & Jian chao Yan, 2021. "Research on Service Capability Evaluation Index System of Non-track Operation Carrier Based on AHP," Springer Books, in: Menggang Li & Gábor Bohács & Guowei Hua & Daqing Gong & Xiaopu Shang (ed.), Ieis 2020, pages 63-76, Springer.
    • Handle: RePEc:spr:sprchp:978-981-33-4363-4_6
    DOI: 10.1007/978-981-33-4363-4_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-33-4363-4_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.