IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-981-19-9669-6_39.html
   My bibliography  Save this book chapter

Factors Affecting the Quality of Lodging Services of 3 to 5 Star Hotels in Hanoi

In: Contemporary Economic Issues in Asian Countries: Proceeding of CEIAC 2022, Volume 1

Author

Listed:
  • Nguyen Minh Tuan

    (Hanoi University of Natural Resources and Environment)

Abstract

This study determines the standard of hotel accommodations in Hanoi. The survey approach was used to obtain information on customer evaluations based on SERVQUAL theory for lodging visits in Hanoi. The findings indicate that customers are placing a greater emphasis on service quality and pricing. Enterprises in the hotel sector should focus on enhancing service quality in order to preserve and increase customer loyalty and satisfaction based on the aforementioned characteristics.

Suggested Citation

  • Nguyen Minh Tuan, 2023. "Factors Affecting the Quality of Lodging Services of 3 to 5 Star Hotels in Hanoi," Springer Books, in: An Thinh Nguyen & Thu Thuy Pham & Joon Song & Yen-Ling Lin & Manh Cuong Dong (ed.), Contemporary Economic Issues in Asian Countries: Proceeding of CEIAC 2022, Volume 1, pages 657-672, Springer.
    • Handle: RePEc:spr:sprchp:978-981-19-9669-6_39
    DOI: 10.1007/978-981-19-9669-6_39
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Keywords

    Service quality; Hotel; Hanoi;
    All these keywords.

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-19-9669-6_39. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.