IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-981-19-6619-4_5.html
   My bibliography  Save this book chapter

Mobile Technology Application in Aviation: Chatbot for Airline Customer Experience

In: Technology Application in Aviation, Tourism and Hospitality

Author

Listed:
  • Sufi Dzikri Sarol

    (Malaysian Institute of Aviation Technology, Universiti Kuala Lumpur)

  • Mohammad FakhrulNizam Mohammad

    (Universiti Kuala Lumpur)

  • Nor Aida Abdul Rahman

    (Universiti Kuala Lumpur—Malaysian Institute of Aviation Technology (UniKL MIAT))

Abstract

Effective communication between customers and businesses is crucial. Enhancing the communication between customer and company are non-ending efforts that require continuous improvement and approach. In the emergence of new technologies, the transmission of information through technology as a platform adds to more challenging initiatives performed. More enterprises adopt artificial intelligence (AI) to increase operational efficiency, eliminate costly errors, and increase customer satisfaction. Time spent by passengers interacting with airlines is minimized through the use of a practical application that supports their needs, integrated with the natural language processing, conversational agents, or Chatbot’s serving as virtual assistants. Artificial intelligence shall assist airline customers in acquiring more accurate related information such as flight booking, schedules, and updates. This chapter offers a multi-focus discussion on initiatives for applying Chatbot systems in the aviation sector, a debate on artificial intelligence technology used in improving communication, enhancing natural language interactions, and the usability response from selected airlines passengers’ feedback on the improved systems.

Suggested Citation

  • Sufi Dzikri Sarol & Mohammad FakhrulNizam Mohammad & Nor Aida Abdul Rahman, 2023. "Mobile Technology Application in Aviation: Chatbot for Airline Customer Experience," Springer Books, in: Azizul Hassan & Nor Aida Abdul Rahman (ed.), Technology Application in Aviation, Tourism and Hospitality, chapter 0, pages 59-72, Springer.
    • Handle: RePEc:spr:sprchp:978-981-19-6619-4_5
    DOI: 10.1007/978-981-19-6619-4_5
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-19-6619-4_5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.