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Technology Readiness and Digital Transformation: A Case Study of Telework During COVID-19 Pandemic and Future Work in Vietnam

In: Information Systems Research in Vietnam

Author

Listed:
  • Quan Vu Le

    (University of Hong Kong, HKU-Vietnam
    University of Hawaii, Mãnoa, Vietnam EMBA Program)

  • Jason Nguyen

    (Western University)

  • Jasmine Ha

    (Western University)

Abstract

The COVID-19 pandemic has highlighted how the adaptability to telework has become the key to resilience for businesses and workers. In this chapter, we study how organizations can implement telework effectively to both enhance organizational resilience and improve workers’ productivity and welfare. To that end, we conducted a self-administered survey in Vietnam with five-hundred and fifty-four employees across 52 companies based in Ho Chi Minh City and Ha Noi. The quantitative analysis is further supported by informal interviews with by mid-level managers and senior executives in the University of Hawaii—Shidler Vietnam EMBA program. We identify workers’ technology readiness as an important driver for the productivity telework in that technology readiness has a positive and statistically significant impact on working from home productivity. Furthermore, adequate equipment and training positively and significantly influenced working from home productivity. This increase in productivity leads to higher individual performance expectations and company performance. Given strong evidence presented in this study supporting telework, senior management and executives participated in the survey recommend digital transformation strategy to cope with the new normal must consider the following tasks: (1) Technical capacity enhancement; (2) Categorize employees into different groups; (3) Change the management mindset; (4) Build a corporate culture for telework; and (5) Organize periodic virtual events such as team building, and open forum.

Suggested Citation

  • Quan Vu Le & Jason Nguyen & Jasmine Ha, 2023. "Technology Readiness and Digital Transformation: A Case Study of Telework During COVID-19 Pandemic and Future Work in Vietnam," Springer Books, in: Nguyen Hoang Thuan & Duy Dang-Pham & Hoanh-Su Le & Tuan Q. Phan (ed.), Information Systems Research in Vietnam, pages 97-116, Springer.
    • Handle: RePEc:spr:sprchp:978-981-19-3804-7_7
    DOI: 10.1007/978-981-19-3804-7_7
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