IDEAS home Printed from
   My bibliography  Save this book chapter

Technology Application in the Tourism and Hospitality Industry: The Contexts of India and Bangladesh

In: Handbook of Technology Application in Tourism in Asia


  • Yeasmin Islam

    (United International University)

  • Rupa Sinha

    (SRM University)

  • Azizul Hassan

    (Tourism Consultants Network, The Tourism Society)


Depending on tourist attractions, few of the countries of Asia hold superiority in advanced tourism and hospitality industry. Bangladesh and West Bengal of India, in reality, share similarities in culture, language, and traditional customs. Advancement of technology also adds inimitable dimensions for tourism industry in both cases. Tourists become more technology oriented and collect information from searching destinations to booking a hotel online in developed countries. The availability of applicable innovative technologies for tourists also varies between countries when few countries are the global leaders (i.e., Japan, China, South Korea, Taiwan, Thailand, Malaysia, Indonesia, etc.). Even with diversified tourism market, Bangladesh and West Bengal seemingly stay far behind using innovative technology than other countries of the region. This chapter focuses on the contexts of innovative technology application in Bangladesh and West Bengal of India. This conceptual paper reveals that the number of technological oriented tourists is increasing, as well as there are different organizations that developed tourist-friendly applications for both tourist and tourism enterprises. Still a gap exists between tourist expectations and the offers in relation to innovative technologies for tourism in both cases. There is a lack of skilled human resources who can serve. The study also explores that tourists can hardly get enough support underdeveloped technological applications and infrastructure provided by the authorities of both Bangladesh and West Bengal, India. This research suggests the creation of support systems and making necessary information accessible on the Internet as well as enforcing knowledge-able HR. The chapter also suggests making and implementing strategies for the betterment of tourist experience from the use of innovative technological application.

Suggested Citation

  • Yeasmin Islam & Rupa Sinha & Azizul Hassan, 2022. "Technology Application in the Tourism and Hospitality Industry: The Contexts of India and Bangladesh," Springer Books, in: Azizul Hassan (ed.), Handbook of Technology Application in Tourism in Asia, chapter 36, pages 763-785, Springer.
  • Handle: RePEc:spr:sprchp:978-981-16-2210-6_36
    DOI: 10.1007/978-981-16-2210-6_36

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-981-16-2210-6_36. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.