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Define Phase

In: Six Sigma for Organizational Excellence

Author

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  • K. Muralidharan

    (M. S. University of Baroda, Department of Statistics, Faculty of Science)

Abstract

This chapter begins with the first phase of Six Sigma project. The project charter, problem statement, and goal statement are some of the essential characteristics of a Six Sigma project. The definition of SIPOC model and preparing high-level process mapping are presented here. The team roles and responsibilities, the process of managing a team, and various planning tools are discussed in length. The importance of Gantt charts, affinity diagram, process map, and flowchart are also mentioned in this chapter. One of the important techniques for documenting overall design logic is quality function deployment (QFD), which is a method for translating customer requirements into an appropriate company program and technical requirements at each phase of the product realization cycle. This and other requirements that impact customer satisfaction such as Kano model, Hoshin Kanri process, Modular Function Deployment are also presented in detail for a better understanding of project.

Suggested Citation

  • K. Muralidharan, 2015. "Define Phase," Springer Books, in: Six Sigma for Organizational Excellence, edition 127, chapter 0, pages 99-122, Springer.
    • Handle: RePEc:spr:sprchp:978-81-322-2325-2_7
    DOI: 10.1007/978-81-322-2325-2_7
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