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Service Assessment for Identifying Adaptation Requirements

In: Implementing International Services

Author

Listed:
  • Michael Schermann

    (Technische Universität München)

  • Tilo Böhmann

    (Universität Hamburg)

  • Ute Reuter

    (Universität Stuttgart)

  • Helmut Krcmar

    (Technische Universität München)

Abstract

Zusammenfassung Globally acting companies increasingly ask their service providers to ‘follow’ them, which means to deliver their services in all countries that the client company operates in or on an international scale. To serve these customers, service providers needs to develop a capability for extending their service delivery organization into new countries (Schermann et al., 2010).

Suggested Citation

  • Michael Schermann & Tilo Böhmann & Ute Reuter & Helmut Krcmar, 2011. "Service Assessment for Identifying Adaptation Requirements," Springer Books, in: Tilo Böhmann & Wolfgang Burr & Thomas Herrmann & Helmut Krcmar (ed.), Implementing International Services, chapter 0, pages 139-151, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8349-6445-8_8
    DOI: 10.1007/978-3-8349-6445-8_8
    as

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