IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-8349-6445-8_4.html
   My bibliography  Save this book chapter

Process Modeling with SeeMe: A Modeling Method for Service Processes

In: Implementing International Services

Author

Listed:
  • Michael Prilla

    (Ruhr-University of Bochum)

  • Michael Schermann

    (Technische Universität München)

  • Thomas Herrmann

    (Ruhr-University of Bochum)

  • Helmut Krcmar

    (Technische Universität München)

Abstract

Zusammenfassung In today's economy, the management of processes is an important aspect for companies. While this holds true in general, it is even more important when dealing with non-tangible goods such as services (Fließ, 2009, 193ff.). A deep understanding and documentation of the often implicit requirements of service processes enables service providers to reduce managerial efforts and improve performance and quality. On an international scale, compliance and compatibility of processes are prerequisites for efficient service provision. Successful process management, therefore, has to be seen as a competitive advantage for service providers.

Suggested Citation

  • Michael Prilla & Michael Schermann & Thomas Herrmann & Helmut Krcmar, 2011. "Process Modeling with SeeMe: A Modeling Method for Service Processes," Springer Books, in: Tilo Böhmann & Wolfgang Burr & Thomas Herrmann & Helmut Krcmar (ed.), Implementing International Services, chapter 0, pages 67-81, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8349-6445-8_4
    DOI: 10.1007/978-3-8349-6445-8_4
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-8349-6445-8_4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.