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Organizing International Service Management: The Case of M-BETA

In: Implementing International Services

Author

Listed:
  • Michael Prilla

    (Ruhr-University of Bochum)

  • Michael Schermann

    (Technische Universität München)

  • Ute Reuter

    (Universität Stuttgart)

  • Thomas Herrmann

    (Ruhr-University of Bochum)

  • Helmut Krcmar

    (Technische Universität München)

  • Wolfgang Burr

    (Universität Stuttgart)

Abstract

Zusammenfassung M-BETA is a service provider for facility management services. M-BETA offers facility management services in Europe ranging from operating facilities to technical maintenance. Their international service network ranges from all over Europe to destinations in to Northern America and Asia. Their clients are larger companies operating from diverse locations all over the world. Depending on the business area their clients are situated in, M-BETA provides services for a network of subsidiaries or single facilities for their clients. In the case study described here, the focus was set to M-BETA's business in the European service process landscape.

Suggested Citation

  • Michael Prilla & Michael Schermann & Ute Reuter & Thomas Herrmann & Helmut Krcmar & Wolfgang Burr, 2011. "Organizing International Service Management: The Case of M-BETA," Springer Books, in: Tilo Böhmann & Wolfgang Burr & Thomas Herrmann & Helmut Krcmar (ed.), Implementing International Services, chapter 0, pages 213-227, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8349-6445-8_12
    DOI: 10.1007/978-3-8349-6445-8_12
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