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An Overview of Public-Sector Information Technology in the U.S

In: E-Government

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  • Christopher M. Shea

Abstract

Information technology initiatives continue to be a topic of much discussion among both policy makers and public administrators in the U.S. While the promise of e-government for improving the effectiveness and efficiency of government services and increasing citizen participation remains, there is evidence that the level of perceived need or demand among citizens for some new e-government initiatives is relatively low. This questioning implies that the perceived benefit of some initiatives might not actually outweigh the financial costs associated with it. There are also concerns about potential negative consequences of some technology-related policy and initiatives, such as threats to privacy. These concerns illustrate that potential benefits, costs, and risks have implications for a variety of stakeholders and necessitate a sound planning process for determining whether new initiatives are needed.

Suggested Citation

  • Christopher M. Shea, 2010. "An Overview of Public-Sector Information Technology in the U.S," Springer Books, in: Bernd W. Wirtz (ed.), E-Government, pages 451-467, Springer.
    • Handle: RePEc:spr:sprchp:978-3-8349-6343-7_22
    DOI: 10.1007/978-3-8349-6343-7_22
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