IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-7908-2404-9_43.html
   My bibliography  Save this book chapter

From User Practice to ERP Customization: Reversing the Process

In: Management of the Interconnected World

Author

Listed:
  • Daniela Fogli

    (Università di Brescia)

  • Loredana Parasiliti Provenza

    (Università di Brescia)

Abstract

ERP systems are complex software packages, generally composed of a core part and a set of modules to be customized according to the company’s characteristics, needs and target market. However, ERP system customization is often a critical problem because it is usually carried out by “shaping” the company and its business processes according to a predefined ERP model, rather than vice versa. As a result, company’s managers and employees using an ERP system are often forced to reason about and work in some way different from what they are accustomed to. Such a situation frequently leads to ERP failures. This paper advocates the adoption of HCI methods to address these problems. Specifically, the paper presents an approach to ERP customization based on user-system dialogue specification and participatory design, in order to allow ERP users to participate in creating the interaction experience they would like to live with the system.

Suggested Citation

  • Daniela Fogli & Loredana Parasiliti Provenza, 2010. "From User Practice to ERP Customization: Reversing the Process," Springer Books, in: Alessandro D'Atri & Marco De Marco & Alessio Maria Braccini & Francesca Cabiddu (ed.), Management of the Interconnected World, pages 369-377, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2404-9_43
    DOI: 10.1007/978-3-7908-2404-9_43
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-7908-2404-9_43. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.