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The Strategic Role of Business Intelligence Systems: An Assessment Model

In: Management of the Interconnected World

Author

Listed:
  • Cecilia Rossignoli

    (University of Verona)

  • Antonella Ferrari

    (University of Verona)

  • Lapo Mola

    (University of Verona)

  • Elisa Bertoni

    (University of Verona)

Abstract

This work includes an analysis of the most significant studies in the academic literature on the evaluation and measurement of Decision Support Systems and Business Intelligence Systems (BIS). The evaluation model of BIS success proposed by Clark et al. has been studied in depth and a new model has been proposed. The conclusions will describe the most meaningful factors that influence the new proposed evaluation model of BIS success. Particularly important are commitment to the system development and users’ training, while technology does not seem to be one of most critical elements.

Suggested Citation

  • Cecilia Rossignoli & Antonella Ferrari & Lapo Mola & Elisa Bertoni, 2010. "The Strategic Role of Business Intelligence Systems: An Assessment Model," Springer Books, in: Alessandro D'Atri & Marco De Marco & Alessio Maria Braccini & Francesca Cabiddu (ed.), Management of the Interconnected World, pages 283-290, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2404-9_33
    DOI: 10.1007/978-3-7908-2404-9_33
    as

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