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Integration of Different Organizations and Stakeholders in E-services Design and Implementation: the Case of the Spider Card

In: Information Systems: People, Organizations, Institutions, and Technologies

Author

Listed:
  • M. C. Guardo

    (Università di Cagliari)

  • I. Zuccarello

    (Università di Catania)

Abstract

As e-service becomes increasingly pervasive in modern public organizations management, its influence on organization and individual preferences and competences is hard to ignore. This work addresses this issue by analyzing the different dimensions of the design and implementation of an e-service. It reviews the impacts on the integration of competences and preferences of the different stakeholders and organizations involved. The focus of the case study is a pioneering e-service initiative of the University of Catania known as the Spider Card.

Suggested Citation

  • M. C. Guardo & I. Zuccarello, 2009. "Integration of Different Organizations and Stakeholders in E-services Design and Implementation: the Case of the Spider Card," Springer Books, in: Alessandro D'Atri & Domenico Saccà (ed.), Information Systems: People, Organizations, Institutions, and Technologies, pages 57-64, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2148-2_8
    DOI: 10.1007/978-3-7908-2148-2_8
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