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The Role of Customer Involvement in Library E-services

In: Information Systems: People, Organizations, Institutions, and Technologies

Author

Listed:
  • A. Scupola

    (Roskilde University, CBIT)

  • H. W. Nicolajsen

    (Aalborg University, Centre for Media, Communication and Information Technologies)

Abstract

In this article, we empirically investigate customer’s involvement in the new development of e-services within research libraries. Our conclusion is that the main roles that customers have in library e-services innovation and new development are customers as resources and as users; the library found it challenging to motivate the customers to become co-creators of e-services as for example in online review services.

Suggested Citation

  • A. Scupola & H. W. Nicolajsen, 2009. "The Role of Customer Involvement in Library E-services," Springer Books, in: Alessandro D'Atri & Domenico Saccà (ed.), Information Systems: People, Organizations, Institutions, and Technologies, pages 15-22, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2148-2_3
    DOI: 10.1007/978-3-7908-2148-2_3
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