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A Solution to Knowledge Management in Information-Based Services Based on Coopetition. A Case Study Concerning Work Market Services

In: Interdisciplinary Aspects of Information Systems Studies

Author

Listed:
  • M. Cesarini

    (Università degli Studi di Milano Bicocca)

  • M. G. Fugini

    (Politecnico di Milano)

  • P. Maggiolini

    (Politecnico di Milano)

  • M. Mezzanzanica

    (Università degli Studi di Milano Bicocca)

  • K. Nanini

    (Politecnico di Milano)

Abstract

We are investigating how “coopetition” (Co-opetition, New York: Doubleday & Company, 1996; EURAM, Second Annual Conference – Innovative Research in Management, Stockholm, 9–11 May 2002) can improve information-based services by fostering knowledge sharing while safeguarding both competitive interests and business objectives of the involved actors. We explore the issues related to the development and to the governance of a coopetitive scenario. Furthermore, we explore the network forms of organization for modelling large coopetitive settings. In this paper we present a case study concerning the job marketplace intermediation services, namely the Borsa Lavoro project (http://www.borsalavorolombardia.net, 2004), whose goal is to create a job e-marketplace in the Italian Lombardy region. The analysis of the Borsa Lavoro achievements and results provides useful insights about issues arising in a coopetitive setting. We interpret such results according to the coopetitive model and according to the network form of organizations theory.

Suggested Citation

  • M. Cesarini & M. G. Fugini & P. Maggiolini & M. Mezzanzanica & K. Nanini, 2008. "A Solution to Knowledge Management in Information-Based Services Based on Coopetition. A Case Study Concerning Work Market Services," Springer Books, in: Interdisciplinary Aspects of Information Systems Studies, pages 189-195, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-2010-2_24
    DOI: 10.1007/978-3-7908-2010-2_24
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