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How Some ISO Standards Complicate Quality Improvement

In: Frontiers in Statistical Quality Control 8

Author

Listed:
  • Elart von Collani

    (University of Würzburg)

  • Prank A. Palcat

    (Measurement Canada)

Abstract

Summary The practice of industrial quality control is often defined by ISO standards, which are considered to represent the state of the art in relevant technology and science. At the same time industrial enterprises make great efforts to develop and implement strategies for continuous quality improvement in all parts of their organizations, focussing on reducing waste and producing better quality at lower costs in order to stay in business in a globally-competitive marketplace. In the first part of this paper, the aims of some relevant ISO standards for controlling quality are compared with the aims of a strategy for continuous quality improvement. As it turns out, the two aims are hardly compatible and using ISO standards for controlling quality may constitute a major barrier for quality improvement. The second part outlines procedures for quality control which support quality improvement and, therefore, are more appropriate in modern industrial environments than the existing ISO standards which are essentially still based on the thinking surrounding needs of the US armed forces during World War II and the first wave of progress in quality control over 60 years ago.

Suggested Citation

  • Elart von Collani & Prank A. Palcat, 2006. "How Some ISO Standards Complicate Quality Improvement," Springer Books, in: Hans-Joachim Lenz & Peter-Theodor Wilrich (ed.), Frontiers in Statistical Quality Control 8, pages 3-17, Springer.
    • Handle: RePEc:spr:sprchp:978-3-7908-1687-7_1
    DOI: 10.1007/3-7908-1687-6_1
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