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Efficiency Controls of Quality Management

In: Quality Management for Services

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  • Manfred Bruhn

    (University Basel)

Abstract

Companies are required to ensure an efficient use of the resources available. In the context of so-called efficiency controls, the achievement of selected performance categories is taken into account, but in particular the efficiency of the quality measures carried out. Here, it is important to consider the economic efficiency of the use of quality measures. In the context of this chapter, the cost and benefit components of quality management of services will be presented and discussed in detail. Based on this, the focus is on a cost-benefit analysis as a proven instrument of efficiency control. Finally, the use of efficiency control in the context of quality management is critically assessed.

Suggested Citation

  • Manfred Bruhn, 2023. "Efficiency Controls of Quality Management," Springer Books, in: Quality Management for Services, chapter 0, pages 589-628, Springer.
    • Handle: RePEc:spr:sprchp:978-3-662-67032-3_15
    DOI: 10.1007/978-3-662-67032-3_15
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