IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-662-67032-3_12.html
   My bibliography  Save this book chapter

Concept of Quality Controlling for Services

In: Quality Management for Services

Author

Listed:
  • Manfred Bruhn

    (University Basel)

Abstract

Quality controlling, as an important phase of quality management for services, has the purpose of checking the degree to which quality management objectives have been achieved. Accordingly, this is where the economic efficiency of a service company is to be taken into account by means of quality control. In this context, important functions of quality control are explained in this chapter and the individual components of a comprehensive control are presented. A distinction is made between strategic, operational and integrated quality control. On this basis, companies can develop and implement their own concept for quality control. As part of a systematic quality management for services, activities of analysis, planning and implementation in relation to service quality are carried out, as described in the previous parts of this book. In order to take into account the principle of effectiveness and the economic efficiency of a service company, these activities are continuously subjected to quality control.

Suggested Citation

  • Manfred Bruhn, 2023. "Concept of Quality Controlling for Services," Springer Books, in: Quality Management for Services, chapter 0, pages 497-520, Springer.
    • Handle: RePEc:spr:sprchp:978-3-662-67032-3_12
    DOI: 10.1007/978-3-662-67032-3_12
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-662-67032-3_12. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.