IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-662-67032-3_1.html
   My bibliography  Save this book chapter

Importance of Quality Management for Service Companies

In: Quality Management for Services

Author

Listed:
  • Manfred Bruhn

    (University Basel)

Abstract

The importance of service quality is constantly increasing in science and practice. This is not only shown by the economic view of the service sector, but also by the competitive advantages that can be achieved through high service quality. The current situation of service markets places high demands on the management of service quality. The interdependencies between service quality and corporate success are shown in this chapter on the basis of the success chain of service marketing. These relationships are confirmed by numerous qualitative and quantitative research studies.

Suggested Citation

  • Manfred Bruhn, 2023. "Importance of Quality Management for Service Companies," Springer Books, in: Quality Management for Services, chapter 0, pages 3-19, Springer.
    • Handle: RePEc:spr:sprchp:978-3-662-67032-3_1
    DOI: 10.1007/978-3-662-67032-3_1
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-662-67032-3_1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.