IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-662-43871-8_76.html
   My bibliography  Save this book chapter

The Research on the Electronic Commerce Service Quality Indicators in C2C Field

In: Liss 2014

Author

Listed:
  • Haituo Qie

    (Beijing Wuzi University)

  • Jiaji Liu

    (Beijing Wuzi University)

Abstract

The development of network promotes the development of electronic commerce rapidly. In e-commerce modes, the C2C pattern with its advantages of low cost and high response speed characteristics became a significant part in the e-commerce market. In this paper, I will discuss the seller’s service quality indicators through a questionnaire and achievements of experts and scholars. And I want to solve the sellers’ question that what should they do to improve their service quality from five different indicator, such as usefulness, convenience, delivery professionalism, reliability and web designing rationality. On the end of the article, I will give some suggestions to the improve service quality for sellers in C2C models. This is a new empirical study, so I think it can bring more both on theory and practice reference.

Suggested Citation

  • Haituo Qie & Jiaji Liu, 2015. "The Research on the Electronic Commerce Service Quality Indicators in C2C Field," Springer Books, in: Zhenji Zhang & Zuojun Max Shen & Juliang Zhang & Runtong Zhang (ed.), Liss 2014, edition 127, pages 523-534, Springer.
    • Handle: RePEc:spr:sprchp:978-3-662-43871-8_76
    DOI: 10.1007/978-3-662-43871-8_76
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Keywords

    Electronic business; Service quality; C2C;
    All these keywords.

    JEL classification:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-662-43871-8_76. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.