IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-658-38264-3_6.html
   My bibliography  Save this book chapter

Agilität – Management Buzzword oder Schlüssel zum Erfolg durch echte Kundenzentrierung

In: Kunden begeistern

Author

Listed:
  • Peter Klett

    (Weser-Elbe Sparkasse, WESPA)

  • Jürgen Weimann

    (JürgenWeimann.Consulting)

Abstract

Zusammenfassung Durch Niedrigzins, Regulierung und sich beschleunigender Digitalisierung sind die Sparkassen unter betriebswirtschaftlichen Druck geraten wie nie zuvor in ihrer 200-jährigen Geschichte. Doch der Weg der ständigen Einsparungen und immer weiter ansteigenden Vertriebsziele ist endlich. Anstatt einer bloßen Digitalisierungsoffensive ohne tiefgreifende Wirkungen galt es vielmehr, an den Methoden und Strukturen anzusetzen und dabei gleichzeitig unsere Kundinnen und Kunden in der Weiterentwicklung der Finanzdienstleistung aktiv zu integrieren.

Suggested Citation

  • Peter Klett & Jürgen Weimann, 2023. "Agilität – Management Buzzword oder Schlüssel zum Erfolg durch echte Kundenzentrierung," Springer Books, in: Elke Benning-Rohnke & Joachim Hasebrook & Mirjam Pütz (ed.), Kunden begeistern, chapter 6, pages 97-110, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-38264-3_6
    DOI: 10.1007/978-3-658-38264-3_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-658-38264-3_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.