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Customer Approach

In: Air Cargo

Author

Listed:
  • Joachim G. Schäfer

    (Duale Hochschule Baden-Württemberg Lörrach)

Abstract

The global air freight market is highly fragmented on the part of both carriers and their customers. The largest cargo airline, FedEx, had a market share of barely more than 7% in 2016. On the part of air freight forwarders, who represent the largest customers of cargo airlines, the picture is similar. The top 20 players represent a market share of just over 40%. Given this fragmented market, the players are trying to occupy and siphon off interesting segments with products and additional services.

Suggested Citation

  • Joachim G. Schäfer, 2023. "Customer Approach," Springer Books, in: Air Cargo, chapter 8, pages 247-262, Springer.
    • Handle: RePEc:spr:sprchp:978-3-658-38193-6_8
    DOI: 10.1007/978-3-658-38193-6_8
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