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Railway Passenger’s Satisfaction Evaluation Based on Entropy Method and Fuzzy Theory

In: Liss 2013

Author

Listed:
  • Aike Jiang

    (Beijing Jiaotong University)

  • Yunqing Feng

    (Beijing Jiaotong University)

  • Xuemei Li

    (Beijing Jiaotong University)

  • Xuewei Li

    (Beijing Jiaotong University)

Abstract

Firstly, this paper selected the ticket price, speed, comfort, convenience and security as the main factors that affect the passengers’ travel satisfaction and set up a railway passenger satisfaction evaluation system. Secondly, a passenger satisfaction questionnaire was designed and the entropy method was used to calculate the weight of each factor to passengers with different travel purpose. Thirdly, based on the weight calculation, the fuzzy comprehensive evaluation theory was used to get the satisfaction evaluation of the passengers with different travel purpose. At last, we analyzed the satisfaction factors’ weights of passengers with different travel purpose and put forward reasonable improvement suggestions for the railway sectors.

Suggested Citation

  • Aike Jiang & Yunqing Feng & Xuemei Li & Xuewei Li, 2015. "Railway Passenger’s Satisfaction Evaluation Based on Entropy Method and Fuzzy Theory," Springer Books, in: Runtong Zhang & Zhenji Zhang & Kecheng Liu & Juliang Zhang (ed.), Liss 2013, pages 9-15, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-40660-7_2
    DOI: 10.1007/978-3-642-40660-7_2
    as

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