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Discovering Functional Requirements and Usability Problems for a Mobile Tourism Guide through Context-Based Log Analysis

In: Information and Communication Technologies in Tourism 2013

Author

Listed:
  • Elena Not

    (Fondazione Bruno Kessler)

  • Adriano Venturini

    (eCTRL Solutions)

Abstract

The actual usefulness, adoption and success of a mobile information system much depends on the appropriate design of the available functionalities and of the interaction interface. A thorough elicitation of functional requirements carried out during the system design phase is certainly essential, though it is often difficult to identify and analyze in advance all possible use-scenarios. This paper describes an evaluation method to discover additional functional requirements and usability problems through the context-based analysis of session logs. The method has been applied to evaluate a mobile tourism support system in ecological conditions to understand non-biased, free usage. The results provide evidence to the impact of contextual conditions over users’ interaction behaviour and informational needs. Some general design guidelines have been derived for functionalities and forms of adaptivity to be integrated in mobile services for the tourism sector.

Suggested Citation

  • Elena Not & Adriano Venturini, 2013. "Discovering Functional Requirements and Usability Problems for a Mobile Tourism Guide through Context-Based Log Analysis," Springer Books, in: Lorenzo Cantoni & Zheng (Phil) Xiang (ed.), Information and Communication Technologies in Tourism 2013, edition 127, pages 12-23, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-36309-2_2
    DOI: 10.1007/978-3-642-36309-2_2
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    Cited by:

    1. Aleksander Groth & Daniel Haslwanter, 2016. "Efficiency, effectiveness, and satisfaction of responsive mobile tourism websites: a mobile usability study," Information Technology & Tourism, Springer, vol. 16(2), pages 201-228, June.
    2. Elena Not, 2021. "Mining mobile application usage data to understand travel planning for attending a large event," Information Technology & Tourism, Springer, vol. 23(3), pages 291-325, September.

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