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E-destinations: Global Best Practice in Tourism Technologies and Applications

In: Information and Communication Technologies in Tourism 2013

Author

Listed:
  • Dimitrios Buhalis

    (eTourism Lab Bournemouth University)

  • Ramona Wagner

    (eTourism Lab Bournemouth University)

Abstract

The emergence of ICT enables consumers to search for destinations worldwide more easily, making it necessary to constantly improve the web presence and social media used by destinations. This study firstly aims to benchmark global destinations with regards to their level of implementation of technologies and applications. Secondly, global best practices for e-destinations will be identified with the help of a detailed content analysis of destinations’ website presence and social media applications. At the same time, the industry perspective about e-destinations will be taken into consideration in order to get an insight into the future and vision for destination management systems and website presence. By this means, a variety of factors will be analysed that can facilitate the consumers’ search on the destination’s websites before, during and after a holiday. The study contains best practice recommendations for destinations’ web presence that should be implemented in order to sustain their future online success and competitiveness.

Suggested Citation

  • Dimitrios Buhalis & Ramona Wagner, 2013. "E-destinations: Global Best Practice in Tourism Technologies and Applications," Springer Books, in: Lorenzo Cantoni & Zheng (Phil) Xiang (ed.), Information and Communication Technologies in Tourism 2013, edition 127, pages 119-130, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-36309-2_11
    DOI: 10.1007/978-3-642-36309-2_11
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    Citations

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    Cited by:

    1. Thomas Wozniak & Brigitte Stangl & Roland Schegg & Andreas Liebrich, 0. "The return on tourism organizations’ social media investments: preliminary evidence from Belgium, France, and Switzerland," Information Technology & Tourism, Springer, vol. 0, pages 1-26.
    2. Veronica Digiorgio, 2016. "Impact of promotional tools on reservation channels management: a descriptive model of Italian accommodation facilities," Information Technology & Tourism, Springer, vol. 16(4), pages 347-373, December.
    3. Thomas Wozniak & Brigitte Stangl & Roland Schegg & Andreas Liebrich, 2017. "The return on tourism organizations’ social media investments: preliminary evidence from Belgium, France, and Switzerland," Information Technology & Tourism, Springer, vol. 17(1), pages 75-100, March.
    4. Shao, Jun & Li, Xiong & Morrison, Alastair M. & Wu, Bihu, 2016. "Social media micro-film marketing by Chinese destinations: The case of Shaoxing," Tourism Management, Elsevier, vol. 54(C), pages 439-451.
    5. Balouchi Mina & Khanmohammadi Ehsan, 2015. "Using Logarithmic Fuzzy Preference Programming To Prioritization Social Media Utilization Based On Tourists’ Perspective," Foundations of Management, Sciendo, vol. 7(1), pages 7-18, June.
    6. Buonincontri, P. & Morvillo, A. & Okumus, F. & van Niekerk, M., 2017. "Managing the experience co-creation process in tourism destinations: Empirical findings from Naples," Tourism Management, Elsevier, vol. 62(C), pages 264-277.

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