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11:00 Quality Management: QM

In: Cybernetic Approach to Project Management

Author

Listed:
  • Bogdan Lent

    (Bern University of Applied Sciences)

Abstract

Project quality reflects the degree of requirements’ accomplishment. In most cases it is aligned with the company quality standards like CMMI, Six Sigma, ITIL (ISO 20000), BOOTSRTAP, SPICE and international ISO and national (e.g. DIN) standards. Internal quality management is effectively supported by the external quality control. The Demings’ 14 areas of quality aspects bound in Total Quality Control lead to purposeful Project Quality Management System. Team assessment and benchmarking are useful techniques in quality evaluation. Examples of Templates, Checklists and Bibliography close the Chapter. Quick look at the beginning of the Chapter that gives cornerstone assessment of the process is presented here.

Suggested Citation

  • Bogdan Lent, 2013. "11:00 Quality Management: QM," Springer Books, in: Cybernetic Approach to Project Management, edition 127, chapter 6, pages 143-161, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-32504-5_6
    DOI: 10.1007/978-3-642-32504-5_6
    as

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