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Optimal Balking Strategies in Single-Server Queues with Erlangian Service and Setup Times

In: Liss 2012

Author

Listed:
  • Ping Huang

    (Beijing Jiaotong University)

  • Jinting Wang

    (Beijing Jiaotong University)

  • Li Fu

    (Beijing Jiaotong University)

Abstract

In many service systems arising in OR/MS applications, the server needs a setup time when it is turned on and the service time may be non-Markovian as usually assumed. In the present paper, we study the balking behavior of customers in the single-server queue with two-phase Erlangian service time and setup times. Arriving customers decide whether to enter the system or balk, based on a linear reward-cost structure. We identify equilibrium threshold balking strategies under two distinct information assumptions, i.e. fully observable case and almost observable case.

Suggested Citation

  • Ping Huang & Jinting Wang & Li Fu, 2013. "Optimal Balking Strategies in Single-Server Queues with Erlangian Service and Setup Times," Springer Books, in: Zhenji Zhang & Runtong Zhang & Juliang Zhang (ed.), Liss 2012, edition 127, pages 625-630, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-32054-5_87
    DOI: 10.1007/978-3-642-32054-5_87
    as

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