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Open Innovation Technologies and Exploitative and Explorative Learning

In: Managing Open Innovation Technologies

Author

Listed:
  • Mats Edenius

    (Uppsala University)

  • Ali Yakhlef

    (Stockholm University School of Business)

Abstract

Many organisations are embracing the open innovation approach. However, becoming open to ideas coming from outside requires a revision of their innovation processes in order to integrate external and internal ideas effectively. The aim of this chapter is to explore why and how firms are coping with managing new external ideas from their customers and what they are learning from these ideas. Using information gleaned from interviews with ten organisations which have set up IT application for eliciting feedback from their customers, we found that much of the ideas obtained have led to exploitative learning. Only small firms (with fewer than ten employees) have learned ideas from their customers that have led to exploratory activities. Theoretical and practical implications are discussed.

Suggested Citation

  • Mats Edenius & Ali Yakhlef, 2013. "Open Innovation Technologies and Exploitative and Explorative Learning," Springer Books, in: Jenny S. Z. Eriksson Lundström & Mikael Wiberg & Stefan Hrastinski & Mats Edenius & Pär J. Ågerfalk (ed.), Managing Open Innovation Technologies, edition 127, chapter 0, pages 53-65, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-31650-0_4
    DOI: 10.1007/978-3-642-31650-0_4
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