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Management of Process Excellence: What Is It and Why Do You Need It?

In: High Performance Through Process Excellence

Author

Listed:
  • Mathias Kirchmer

    (Accenture
    University of Pennsylvania)

Abstract

Today, business process management (BPM) is a hot topic. But that has not always been like that – although the concept has been around for over 20 years. When I first moved from Germany to the United States in 1995, I expected that every company would be discussing business processes and BPM. Familiar with the process-orientation books of Scheer [1] and Hammer [2], I was certain that BPM was a hot topic in US business, just as it was in Germany. However, this expectation proved to be an illusion.

Suggested Citation

  • Mathias Kirchmer, 2011. "Management of Process Excellence: What Is It and Why Do You Need It?," Springer Books, in: High Performance Through Process Excellence, chapter 0, pages 1-20, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-21165-2_1
    DOI: 10.1007/978-3-642-21165-2_1
    as

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