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Communication: Hearing What Isn’t Said

In: Essence of a Manager

Author

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  • Krishna Pillai

Abstract

Communication is the tool that a manager must make use of to mobilise actions from his chosen actors. Communication is a process and not a singular event. It extends from the meaning that he selects and then through all the subsequent steps of converting the meaning into a message which he transmits as information making up a communiqué directed at a particular recipient. The process continues till it is received, interpreted and reconverted into meaning in the recipient’s mind. But the process is not complete until the manager gets the feedback confirming that his intended meaning has been successfully transferred. The manager retains responsibility throughout the entire process. Language and culture enable communication and are not barriers. Focusing on the recipient leads naturally to the process required to generate the desired meanings in his mind. Any manager can make himself into a good communicator. Some will have to work harder at it than others. But being aware of the steps contained within a communications process is where the learning starts.

Suggested Citation

  • Krishna Pillai, 2011. "Communication: Hearing What Isn’t Said," Springer Books, in: Essence of a Manager, chapter 0, pages 57-73, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-17581-7_4
    DOI: 10.1007/978-3-642-17581-7_4
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