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Performance Measurement Systems

In: Performance Measurement

Author

Listed:
  • Stefano Tonchia

    (Università di Udine)

  • Luca Quagini

    (SDG Group)

Abstract

This chapter introduces the Performance Measurement Systems (PMS), the most renowned model being the Balanced Scorecard. A PMS combines and organises the performance indicators in order to achieve performance measures. Their evolution is traced over the years until the revolutionary changes provided by the adoption of Business Intelligence technologies came into play. Issues on the PMS refer to their characteristics (in terms of formalisation of indicators and measurement processes), the architectures used and the main interfaces (with the accounting system, the ERP production management system, and strategic planning). The main PMS models are then illustrated and classified.

Suggested Citation

  • Stefano Tonchia & Luca Quagini, 2010. "Performance Measurement Systems," Springer Books, in: Performance Measurement, chapter 0, pages 35-59, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-13235-3_4
    DOI: 10.1007/978-3-642-13235-3_4
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    Cited by:

    1. Rehn, Roland, 2013. "Change Controlling: Suggestions for the design of Change Controlling," Journal of Applied Leadership and Management, Hochschule Kempten - University of Applied Sciences, Professional School of Business & Technology, vol. 2, pages 52-71.

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