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A Framework for Performance Measurement and Management Based on Axiomatic Design and Analytical Hierarchy Process

In: Business Performance Measurement and Management

Author

Listed:
  • Paolo Taticchi

    (University of Perugia)

  • Luca Cagnazzo

    (University of Perugia)

  • Marco Santantonio

    (University of Perugia)

  • Flavio Tonelli

    (University of Genoa)

Abstract

Performance measurement and management (PMM) is a key practice to drive modern businesses. The literature available in this field highlights a certain maturity regarding performance measurement systems, while few frameworks have been proposed for PMM, which is today target. This paper presents a new framework for PMM, namely Business System Design Decomposition (BSDD), based on the strengths of the Axiomatic Design (AD) and the Analytic Hierarchy Process (AHP) techniques. The BSDD framework, offers a holistic approach to PMM, identifies cause-effects relationships in business processes, measures the performance versus stakeholders and offers interlinking between performance indicators. The result, is a deep understanding of the business environment and a real step forward PMM.

Suggested Citation

  • Paolo Taticchi & Luca Cagnazzo & Marco Santantonio & Flavio Tonelli, 2010. "A Framework for Performance Measurement and Management Based on Axiomatic Design and Analytical Hierarchy Process," Springer Books, in: Paolo Taticchi (ed.), Business Performance Measurement and Management, chapter 0, pages 229-240, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-04800-5_15
    DOI: 10.1007/978-3-642-04800-5_15
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