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Personnel Shift Scheduling and Rostering

In: Service Chain Management

Author

Listed:
  • Raphael Dorne

    (British Telecommunications plc)

Abstract

Personnel Shift Scheduling and Rostering problems are found in many different types of organisations and industries including manufacturing, call centres, the airline industry, health services, utilities and the transportation industry. More generally, the importance of an efficient shift scheduling system is critical to any large organisation especially in the service economy where production and consumption normally coincide. The generation of optimised shift and roster patterns is, undeniably, a key instrument for making best use of the resources of a service enterprise. The efficiency of such a system leads to maximisation of the customer experience by matching the demand with the appropriate staffing level and minimisation of the cost by reducing idle time of the resources.

Suggested Citation

  • Raphael Dorne, 2008. "Personnel Shift Scheduling and Rostering," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 9, pages 125-138, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-75504-3_9
    DOI: 10.1007/978-3-540-75504-3_9
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    Cited by:

    1. Jonas Ingels & Broos Maenhout, 2017. "Employee substitutability as a tool to improve the robustness in personnel scheduling," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 39(3), pages 623-658, July.

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