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Multi-Agent Systems for Staff Empowerment

In: Service Chain Management

Author

Listed:
  • E.P.K. Tsang

    (University of Essex)

  • B. Virginas

    (University of Essex)

  • T. Gosling

    (University of Essex)

  • W. Liu

    (University of Essex)

Abstract

In the previous chapter, we examined the concept of resource exchanges based on intelligent agents and marketplaces. In this chapter, we are focusing on how the same distributed decision making models can be used for empowering staff. Human resources are the main resources in a service industry. Success or failure of a service operation is often determined by its personnel management policy. A successful management policy would provide job satisfaction to employees, which will lead to higher morale, productivity and service quality.

Suggested Citation

  • E.P.K. Tsang & B. Virginas & T. Gosling & W. Liu, 2008. "Multi-Agent Systems for Staff Empowerment," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 19, pages 263-272, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-75504-3_19
    DOI: 10.1007/978-3-540-75504-3_19
    as

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