IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-540-75504-3_11.html
   My bibliography  Save this book chapter

People and Attendance Management

In: Service Chain Management

Author

Listed:
  • A. McCormick

    (British Telecommunications plc)

Abstract

The employees within an enterprise performing tasks in the service chain represent the ‘capacity’ available and, therefore, directly influence the ability of the chain to process work. This capacity has a number of component parts: the people themselves, their planned attendance and variations – positive through overtime or negative through absence. This ‘net availability’ must be maintained accurately, and in real time, to enable effective planning, scheduling and reservation of the capacity further along the chain. As well as making this information available to components and functions within the service chain, employees themselves need to view and manipulate it. Enterprises generally do not have a joined up approach to managing this capacity as an entity, rather managing parts of it separately combining manual human resources (HR) processes with limited system support.

Suggested Citation

  • A. McCormick, 2008. "People and Attendance Management," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 11, pages 153-165, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-75504-3_11
    DOI: 10.1007/978-3-540-75504-3_11
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-540-75504-3_11. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.