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Defining and Understanding Service Chain Management

In: Service Chain Management

Author

Listed:
  • Christos Voudouris

    (British Telecommunications plc)

Abstract

The growth of the services sector in recent times has been phenomenal with services displacing manufacturing as the main driver of western industrialised economies. However, a disproportionate part of the yearly productivity growth in OECD countries is still due to improvements in manufacturing (Wölfl 2005). In this context, Service OperationsManagement (Johnston and Clark 2001; Schmenner 1995) is becoming increasingly important for companies and government alike to achieve productivity growth and a cost advantage over their domestic and international competitors. This includes technologies and systems for automating and optimising service operations within and across companies which we will refer to them collectively as Service Chain Management.

Suggested Citation

  • Christos Voudouris, 2008. "Defining and Understanding Service Chain Management," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 1, pages 1-17, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-75504-3_1
    DOI: 10.1007/978-3-540-75504-3_1
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    Cited by:

    1. Tran, Thi Huong & Kummer, Sebastian, 2015. "Service Supply Chain Risk Management: Distinctions from Manufacturing," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Innovations and Strategies for Logistics and Supply Chains: Technologies, Business Models and Risk Management. Proceedings of the Hamburg Internationa, volume 20, pages 503-532, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.

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