IDEAS home Printed from https://ideas.repec.org/h/spr/sprchp/978-3-319-38795-6_2.html
   My bibliography  Save this book chapter

Measuring Digital Government: How to Assess and Compare Digitalisation in Public Sector Organisations

In: Digital Government

Author

Listed:
  • Lotte Frach

    (Accenture)

  • Thomas Fehrmann

    (Accenture)

  • Peter Pfannes

    (Accenture)

Abstract

Digitalisation is currently among the contenders for the top spot on any list of key drivers of societal, economic, and political change. For public services, the potential of digital is particularly promising: instant interaction with citizens is facilitated, new ways of inclusion and accountability can increase citizens’ trust and new technologies enable a transition from government-centric to citizen-centric services. However, the task of releasing this positive potential can only be accomplished once governments develop an understanding of what ‘digital’ means in a public sector context and have comparable information on their current states of digitalisation. This contribution outlines a new and innovative approach to assess and compare public sector digitalisation. The development of the Public Services Digitalisation Index helps public sector decision-makers in charting the course for their organisations to become truly digital.

Suggested Citation

  • Lotte Frach & Thomas Fehrmann & Peter Pfannes, 2017. "Measuring Digital Government: How to Assess and Compare Digitalisation in Public Sector Organisations," Springer Books, in: Svenja Falk & Andrea Römmele & Michael Silverman (ed.), Digital Government, pages 25-38, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-38795-6_2
    DOI: 10.1007/978-3-319-38795-6_2
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprchp:978-3-319-38795-6_2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.