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Using Technology to Align the Needs of Corporate Travel Managers with the Functions of Travel Management Companies

In: Information and Communication Technologies in Tourism 2015

Author

Listed:
  • Anneli Douglas

    (University of Pretoria)

  • Berendien Lubbe

    (University of Pretoria)

  • Jarmo Ritalahti

    (Haaga Helia University of Applied Sciences)

Abstract

This paper investigates how technology affects the functions and role of travel management companies (TMCs). In depth interviews with corporate travel managers of organisations are used to ascertain what the role of the corporate travel manager is, how the TMC supports the travel manager in effectively managing the travel process, and the potential effects of technology on the TMC in the corporate travel process. Findings show that technology is increasingly being used in the travel management process, but that the TMC could still add value in the management of corporate travel if they continue to reinvent themselves, and use technology to their advantage.

Suggested Citation

  • Anneli Douglas & Berendien Lubbe & Jarmo Ritalahti, 2015. "Using Technology to Align the Needs of Corporate Travel Managers with the Functions of Travel Management Companies," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 749-762, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-14343-9_54
    DOI: 10.1007/978-3-319-14343-9_54
    as

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