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Strategic E-Tourism Alternatives for Destinations

In: Information and Communication Technologies in Tourism 2015

Author

Listed:
  • María Carmen Calatrava Moreno

    (Vienna University of Technology)

  • Gernot Hörhager

    (Vienna University of Technology)

  • Rainer Schuster

    (Vienna University of Technology)

  • Hannes Werthner

    (Vienna University of Technology)

Abstract

Destinations face the already well known problem of a proper positioning in the electronic market place. This includes, besides other issues, mainly the problem of a sustainable business model and booking support. In this paper the Austrian case is described, which is somehow special since Austria was once a leader in e-tourism, both w.r.t. to academic as well to industrial achievements. However, this has changed over the last years. This change was also recognized by major stakeholders, leading to a study to (a) analyse the current situation, and (b) to identify strategic alternatives as future options. These strategic alternatives were based on the results of a status quo analysis of the national and international e-tourism situation, including a website analysis of national and international tourism organisations, interviews with representatives of Austrian organisations and an analysis of IT trends relevant to the tourism industry. The paper describes the results of these analyses, specifies the problem and, finally, presents the identified alternatives. Regarding the latter, the focus is on the description of a so-called “open service platform”, which contains means to support cooperation, online distribution, innovation as well as research.

Suggested Citation

  • María Carmen Calatrava Moreno & Gernot Hörhager & Rainer Schuster & Hannes Werthner, 2015. "Strategic E-Tourism Alternatives for Destinations," Springer Books, in: Iis Tussyadiah & Alessandro Inversini (ed.), Information and Communication Technologies in Tourism 2015, edition 127, pages 405-417, Springer.
    • Handle: RePEc:spr:sprchp:978-3-319-14343-9_30
    DOI: 10.1007/978-3-319-14343-9_30
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